- How can I contact your support team?
You can email us at [email protected]
, use the form on this page or use the Ã¢â‚¬ËœContact UsÃ¢â‚¬â„¢ feature in the app.
- How long will it take to receive a response?
That depends on a number of factors.
BetBlocker is a charity and we channel as much of our funding as we can to maintaining and improving the service to protect our users. Staffing is far and away the biggest expense for a small charity like ours and we look to keep the number of people employed low to ensure that funding remains available to make necessary improvement.
Our User Support Team is small. We will endeavour to respond to your request within 24 hours, but response times can vary depending on various factors, including the volumes of support requests we are receiving and the availability of a team member to respond.
- IÃ¢â‚¬â„¢ve contacted support, why havenÃ¢â‚¬â„¢t I received a response?
If you receive no response what-so-ever, the chances are that you have used our web form or Contact Us feature and forgotten to include an email address for us to contact you on. Please email us directly at [email protected]
If you do not provide an email address, we will receive your message but will not be able to respond.
As we receive regular contacts from users simply looking to request that we add a url to the restriction list or to thank us for the app, we try our best not to gather any information on those users. That does mean however that if you need a response you need to tell us where to respond to.